How ACBUY Resolves Common Disputes and Refunds: Policies, Case Studies & Tips
Online shopping platforms inevitably face order disputes. At ACBUY, we've established streamlined dispute resolution mechanisms alongside transparent refund policies. This article explores practical solutions through real cases, clarifies user misconceptions, and demonstrates how we protect buyer rights while balancing platform responsibilities.
Top 3 Dispute Categories We Handle
1. Inventory Shortages (28% of cases)
When purchased items become unavailable:
Case Example:
• Auto-cancelled within 2hrs of payment
• Issued 110% store credit (Zpoint rewards)
• Prioritized access to restocks
2. Shipping Errors (19% of cases)
Wrong items/quantities delivered:
Resolution Flow:
→ Submitted unboxing video within 72hrs
→ Received return label in 17 minutes
→ Full refund + $5 shipping credit issued
3. Logistics Delays (53% peak season)
Our Commitment:
• FREE 30-day warehouse storage extension
• 3% daily credit after 5-day delay (cap $25)
• Optional redirection to pickup points
Four-Step Dispute Resolution
- Automated Evidence Collection
System prompts upload of: order#/photos/videos/tracking proofs - AI-Powered Triage
89% cases classified immediately by:
• Image recognition (damage verification)
• Carrier API integration - Dedicated Case Officer
Human reviews within 4 work hours (avg.) - Multi-Option Resolution
Choose: refund/replacement/bonus credits
5 Proven Refund Success Strategies
- Timestamp Your Evidence
- Use Video Unboxing
- Reference Our SLA
- Request Supervisor Review
- Consider Store Credits
- Use Video Unboxing
Platform Obligations vs User Responsibilities
| ACBUY Guarantees | Buyer Responsibilities |
|---|---|
| • 48hr response to registered disputes | • Report within 14 days of delivery |
| • Full refunds for verifiable platform errors | • Provide clear evidence (no screenshots only) |
| • Paid return shipping for our mistakes | • Cover return shipping for buyer's remorse |
*Excludes force majeure events or marketplace seller disputes
Building Trust Through Transparency
In H1 2024, ACBUY resolved 92.3% of disputes within 5 days, with 87% user satisfaction. Our phased approach -- from preventive inventory checks to post-dispute compensation -- reflects commitment to frictionless commerce. Share your experiences via Live Chat