LoongBuy Order Cancellation: A Quick Guide for Buyers
Changed your mind? Here's how to cancel an unpaid or unshipped order, understand your refund, and avoid complications.
Shopping online is convenient, but sometimes decisions change. Whether you found a better deal, ordered by mistake, or simply reconsidered, cancelling an order on LoongBuy is straightforward—if you act before the seller ships it.
How to Cancel Your Order (Pre-Shipment)
The cancellation path depends on your order's payment and status. Follow these steps:
For Unpaid Orders
This is the simplest scenario. An unpaid order will automatically cancel after a set period, but you can cancel it immediately.
- Go to "My Orders"
- Locate the order you wish to cancel.
- Click the "Cancel Order"
- Select a reason for cancellation from the dropdown menu.
- Confirm the cancellation. The order will be removed from your list.
Note: No payment has been captured, so no refund is needed.
For Paid But Unshipped Orders
If you've paid but the seller hasn't dispatched the item, you can still cancel.
- Navigate to "My Orders".
- Find the relevant order and click "View Detail""Contact Seller".
- Directly message the seller
- If an "Apply for Cancellation""Cancel Order"
- Wait for the seller's confirmation
- If an "Apply for Cancellation""Cancel Order"
Refund Eligibility & Timeline
Understanding refunds is crucial to avoid surprises.
- Full Refunds:
- Potential Deductions:"cancellation fee"
- Refund Method:
- Timeline:5-14 business days
- Potential Deductions:"cancellation fee"
Key Tips to Avoid Delays & Issues
Act Quickly
Time is critical. Check your order status and initiate cancellation as soon as you decide. Once the item is marked "Shipped," cancellation is usually impossible.
Communicate Clearly
When contacting the seller, be polite and provide your order number upfront. Clear communication increases the chance of a swift, cooperative cancellation.
Check Seller Policy
Before ordering, glance at the seller's store policies regarding cancellations and fees. Being informed helps set the right expectations.
Follow Up
If the seller agrees to cancel but you don't see a refund initiation within 1-2 business days, send a polite follow-up message or contact LoongBuy customer support.